How we can help
We provide support for digital access, purchase identification, basic billing questions, refund requests, and general clarification about products sold through our members-area structure.
Access Issues
If you purchased a product but cannot enter your members area, email us with:
- The email used at checkout
- The product purchased
- A short description of the issue
Billing Questions
If you need clarification about a charge, include:
- Purchase date
- Last 4 digits of the card if available
- The descriptor shown on the statement
- The email used at purchase
Refund Requests
To request a refund within the applicable policy window, send:
- Your full name
- Purchase email address
- Product name
- Order date and request reason
Before You Email
Including complete order details helps us respond faster and reduces back-and-forth. Please check your spam folder as well if you are waiting for access instructions.
Common Questions
Customers usually contact us about login access, product delivery confirmation, billing descriptors, refund policy timing, or whether a purchase is tied to Gelatin App, Skin Rebound Protocol, or Accelerator Recipes.
Business Information
Legal Entity: MONTEIRO & YAMANAKA GLOBAL PUBLICIDADE LTDA • Tax ID: 65.596.341/0001-17 • Address: AV ALAOR FARIA DE BARROS 1371 CASA 36, Lot Alphaville Camp, Campinas, SP, 13098-393, Brazil.